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Case Studies

AM’s story

AM’s story

AM* knew that he always wanted a career in hospitality and was determined to get there, but after failing to complete his education following abuse regarding his race and ethnicity, he needed help to overcome the barriers he faced.

AM was paired with a Young Persons’ Practitioner from the Skills Team who told him all about the programme’s aims and objectives. When he heard about Action for Children’s ‘Hi Hospitality Programme’ he was keen to get involved, welcoming the opportunity to work front of house in a hotel or restaurant.

He was supported on a ‘Needs-led basis’, equipping him with the skills and confidence to get into the world of work. A major goal of his was to be able to move independently, to be able to get around using buses and trains. Throughout his time on the programme he built a strong working relationship with his Skills Practitioner, which allowed him to have the best possible support for his needs.

AM received a huge amount of practical training – including CV writing workshops, Interview Technique and Employer Expectations sessions – and was supported with independent travel, budgeting skills and improving his job applications.

Action for Children also supported AM to apply for a Barclay’s Best Foot Forward grant so that he could buy professional clothing for his upcoming interview for Hi Hospitality.

With all these skills under his belt, and a professional new wardrobe, AM secured a place on the Hi Hospitality Programme. He gained a number of invaluable qualifications that will serve him in his hospitality career, including an SQA Level 4 Certificate for Work Readiness, a HABC Level 2 Award in Food Safety in Catering, and undertook a 10-week work placement.

Now doing a Modern Apprenticeship, AM recently celebrated his birthday with his new colleagues at the hotel he works at in Glasgow. He is more confident, has integrated well into the team, and is ready to take the next step in his career.

 

*The name in this case study has been anonymised.

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